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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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The Behavioral Psychology Of In-Store And Online Shoppers

September 12, 2017 By blake

Online shopping and new technology has changed how customers interact with brands and make purchases, and it has had a huge effect on the customer experience. Knowing who your customer is and what they expect from your company is huge, especially when it comes to understanding why customers shop online. How customer experience is put into action changes based on the type of company and industry and what customers need to best have their needs met...

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