Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

3 Lessons Learned From Ikea’s Acquisition Of Gig Economy Startup TaskRabbit

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The gig economy should be part of every company’s growth strategy. How can we lean on the gig economy to make customers’ lives easier and better? This is a brilliant move from Ikea we can all learn from.

iPhone 8 Augmented Reality Feature To Revolutionize Customer Experience

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All eyes will be on Apple this week when it announces its new iPhone to celebrate the 10th anniversary of the original model. Over the last decade, Apple has changed how we think about and interact with mobile devices, and it has had a huge impact on everything from basic communication to shopping, marketing and customer experience. One of the new features for the iPhone 8 is its augmented reality capability, which has the potential to revolutionize marketing.