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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Experience Round-Up: February 24

February 24, 2020 By blake

No matter the industry, companies must stay on top of trends, demands and concerns for customers. Finding innovative new products and procedures can lead to big rewards, especially for companies that are willing to take risks for their customers.

Customer Experience Roundup, October 1, 2019

October 1, 2019 By blake

It’s a basic principle that customer experience initiatives and business strategies don’t always go as planned. Failures can come from a number of factors, ranging from outside disruption to poor internal choices. What sets resilient companies apart is how they prepare for the inevitable hiccups. Staying agile and preparing for the future can help withstand the ups and downs of customer experience. This week brought two stories that can serve as cautionary tales of how not to prepare for challenges and one story highlighting the importance of adaptability.

5 Fresh Examples of Customer Experience Innovation

August 14, 2017 By blake

One area we need to do a better job of risk-taking is customer experience.

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