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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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A Podcast With The Chief Customer Officer of MetLife, Claire Burns

September 6, 2016 By blake

The role of the Chief Customer Officer is not an age-old role. It’s a unique new role that’s set up differently at every organization. One example comes from MetLife who has seasoned industry executive Claire Burns running customer strategy. Burns serves as the Chief Customer Officer for MetLife which covers 110 million customers and 65K employees...

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