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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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3 Digital Improvement All Utility Companies Must Make

July 6, 2020 By blake

In an age where most consumers interact with companies through websites, apps and other digital channels, the utility industry is constantly lagging behind. A recent report from JD Power found that customer digital satisfaction in the utility industry is substantially lower than other industries.

Customer Experience Roundup, November 12, 2019

November 12, 2019 By blake

Trust is fragile and must be protected. Once it is lost, it’s hard to get back. These stories show how companies can lose trust and the efforts they must go to in order to get it back.

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