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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Experience Roundup, November 5, 2019

November 5, 2019 By blake

A quality customer experience includes every customer, not just certain groups or demographics. The growth of technology and personalization allows brands to create niche experiences and reach out to often-overlooked groups. This week, we saw three stories of the changing customer landscape and how companies are offering new services to all customers.

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