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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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The State Of Customer Experience Study 2017

November 1, 2017 By blake

If you think tech customers are satisfied, you might want to think again. Technology customers want options when it comes to the customer experience, and they often walk away from brand interactions feeling unsatisfied. A new study of consumers from the U.S., U.K., Germany, and the Netherlands by Conduent shows that customers are talking to tech brands more often, but that doesn’t necessarily mean they are more satisfied. [...]

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