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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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StubHub’s Results-Driven Approach To Managing Social Media In The Contact Center

October 6, 2015 By blake

Since 1987 the share on consumer spending on live experiences and events relative to total U.S. consumer spending has increased 70%. Additionally three in four millennials would rather buy an experience than a product. All of that is good news for StubHub an online marketplace owned by eBay, which provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events...

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