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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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What Is Transformational CX?

December 20, 2016 By blake

It used to take customers a lot of effort to shop around—they had to drive from store to store to compare prices and spend time looking up reviews in books, magazines, and websites. These days, the power has returned to the customers—they can comparison shop, find reviews, and even purchase a competitor’s product from their smart phone while still standing in your store...

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