Coronavirus has been all over the news in recent weeks as people around the globe work to prepare for and prevent the spread of the disease. The global concerns and panic over public health have made their way into every aspect of our lives, including customer experience. How companies respond in times of crisis can have a huge impact on their overall customer experience. Here are three stories from the week that show the impact of coronavirus and the biggest lessons it teaches about customer experience.
Customer experience is crucial in all industries, but especially in aviation and travel. These stories show the huge potential companies have to build strong experiences and the negative feedback and consequences they can receive when they ignore customers.
A growing number of travel companies are taking a stand and working to reduce their carbon footprints. These initiatives and investments can have a huge impact on the environment and their bottom line and draw in customers looking to have a positive impact on the world.
In our modern world, customers tend to value experiences over things. They’re investing more in travel than ever before, and Manifest takes advantage of the need for convenience, experiences and community by creating unique, personalized travel opportunities.
What modern travelers really want are personalized experiences they can control. There is a big opportunity for innovation in travel, especially with new customer experience technology. Read these ten exciting examples of customer experience innovation.