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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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How Workday Stays Customer-Centric During COVID-19

September 1, 2020 By blake

The software company is regularly ranked one of the best companies in the world for its customer service and boasts an impressive 97% customer satisfaction score. As the world fell into chaos, Workday stayed close to its customers and used the crisis as a chance to strengthen relationships.

Accelerate Your Company’s Digital Transformation To Enable Effortless Experiences

May 18, 2020 By blake

Although most companies understand the importance of digital transformation, many are overwhelmed by the idea of having to revamp their entire digital approach and flounder without knowing how to implement a transformation. But they also realize that if they don’t do anything, they run the risk of being disrupted and replaced, especially during this pandemic.

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