
Customer Experience Roundup, May 6, 2019
Every day, companies are faced with big decisions that impact their reputations and customer experiences. Some decisions are controversial, and often not all customers agree on if a company is doing the right thing. These bold moves can be a gamble for brands and either rally or drive away customers. This week, three companies were in the news for making high-profile announcements that could go either way for customers and their overall experience.