Welcome
to the Customer Experience Futurist Forum (CEFF)
Blakes’ Free group for Customer Experience leaders!
Blakes’ Free group for Customer Experience leaders!
I started my career building an online community in 2007 for customer relationship leaders. The language has changed a lot since then, as well as the awareness of how powerful customer experience is for a business. Since 2007 I’ve worked at all kinds of companies, and even held a role of customer service leader at Intel.
Through the Customer Experience Futurist Forum (CEFF) I aim to solve a major gap in the industry; an easy to access forum where customer experience leaders can get the support they need. CX leaders are under-resources and understaffed, and through the group we help one another with the tough role of being change agents, pursuing more customer-centric strategies for our businesses.
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The Customer Experience Futurist Forum is a private community of like-minded customer experience leaders and practitioners linked by a shared interest in creating customer-centric experiences.
Anything shared in this online group must remain in this group. We meet Wednesdays at 9:30am PST on zoom!
I’ve been looking for a while for a community with low level entry – somewhere anyone can show up and be heard. And also where you can ask questions to the experts on their experience and learn from them.
The Customer Experience community is a relaxed and open forum of likeminded people. Sharing ideas and listening to other people’s experiences, have helped me to conceive new ideas, to deliver an even better experience for my customers.
Weekly calls with CustomerExperienceCommuinty.com have been very valuable for me
This week’s video call featured a great presentation. I’m looking forward to more of these valuable video calls and content!
The Customer Experience Futurist Forum has been a great place to connect with other CX professionals to share CX struggles, secrets and successes with like-minded people.
The community is a lot of fun and I look forward to connecting with more new members!
This customer experience community is a valuable resource for any company looking to lead with customer experience.