Every year, I predict what’s to come in the world of customer experience. We’ve all faced challenges, change, and uncertainty over the last few years and learned that customer experience is more important now than ever.
As we head into 2023, companies face a difficult crossroads. Inflation has consumers on edge, staffing shortages impact frontline workers, and technology continues to grow and evolve. But even with all of these changes and challenges, the best customer experiences are focused on one thing: people.
It’s never been more important to understand your customers and be willing and able to change and evolve.
Here are five CX trends as we head into 2023: