Category: General

My new book The 8 Laws of Customer-Focused Leadership: The New Rules For Building A Business Around Today’s Customer - comes out today, July 2nd!

New Book Out Today! The 8 Laws Of Customer-Focused Leadership

bleisure

What Is Bleisure Travel, And How Is It Transforming The Hospitality Industry?

emirates

5 Customer Experience Strategies From Emirates Airlines

5 Customer Experience Strategies From RH

leadership

The Power of Customer-Focused Leadership

chatgpt

Cons Of ChatGPT For Customer Experience

sustainability

It’s Time For Brands To Be Honest About Sustainability

free returns

3 Reasons Why Retailers Could Follow Amazon In Curbing Free Returns

USAA

USAA’s Proactive Approach To Major Life Events