This webinar is brought to us by Clarabridge.
Watch it here HERE.
COVID-19 has drastically changed the banking industry and created countless lasting effects including the almost overnight need for contactless payments, the dysfunction of digital bank offices for loan processing and the growing need for AI technologies to reduce customer effort and increase efficiencies. It has become more important than ever to improve the customer experience and journey, but many banks are unsure where to start or what improvements to focus on first.
Watch this on-demand webinar to learn:
- Why the rise of digital only banks is driving the industry forward
- How the use of AI technologies is redefining operating structures across the industry
- Where banks or financial services companies can jump start their CX innovation
Blake Morgan is the bestselling author of The Customer of the Future. Sign up for her new course here.
For regular updates on customer experience, sign up for her weekly newsletter here.