Blake Michelle Morgan

Customer Experience Adviser and Speaker

Blake@BlakeMichelleMorgan.com – 347•907•0968
  • Home
  • Articles
  • Speaking
  • Books
  • Services
  • About
  • Testimonials
  • Media
    • Gallery
  • Podcast
  • Get In Touch

Building The End-To-End Customer Journey

June 6, 2016 By blake

http://traffic.libsyn.com/secure/force-cdn/highwinds/themoderncustomer/Erin_Walline_Podcast_DONE.mp3

For today’s Modern Customer Podcast we are joined by Erin Walline, the new Executive Director of Global Customer Programs for Dell. With a unique background in product engineering and user experience (UX), Erin looks to apply human-centered design philosophies to business strategy and operations across internal organizations, ensuring Dell’s customers have a seamless experience at every touchpoint.

After receiving her Ph.D. in Engineering from Texas A&M University, Erin started as a user experience engineer with Dell 13 years ago. Members of her team have unique background ranging from cognitive psychology to anthropology and UX design.

In this podcast you will learn:

  • How to drive customer experiences through company culture
  • How to use both qualitative and quantitative data to improve your customer experience
  • How to build a customer journey
  • How to build influence as a customer experience executive

Blake Morgan is a customer experience futurist, author of More Is More, and keynote speaker. Sign up for her weekly newsletter here. Go farther and create knock your socks-off customer experiences in your organization by enrolling in her new Customer Experience School.

« Being A Successful CMO Is About Asking The Right Questions
The Job Of A Marketer Is To Make Markets: A Podcast With General Mills CMO Ann Simonds »

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Keep in Touch

Subscribe to my newsletter for the latest in customer experience content.

Recent Articles

Customer Experience Round-Up: December 9

Customer Experience Round-Up For December 2nd

Customer Experience Round-Up: November 25

Copyright © 2019 • BlakeMichelleMorgan.com • All Rights Reserved