Two shipping giants are giving their relationship a second chance. Just months after FedEx and Amazon ended their delivery contract and one month after Amazon limited third-party sellers’ delivery options, Amazon lifted its ban on FedEx Ground for third-party Prime shipments.
This week in customer experience was dominated by Amazon. The company’s big announcement made waves through all industries and showed how customer demands are changing for quick service and convenience. Here are the top stories from this week in customer experience.