Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

Six Ways To Support Employees During COVID-19

By

What do you do when everything about how you run a business goes out the window?

Software company Red Hat is regularly recognized as one of the best places to work, in part because of its strong community and culture. But when the COVID-19 pandemic forced employees around the world to work from home, the company had to find new ways to support its employees.

DeLisa Alexander, Red Hat’s Chief People Officer, is leading efforts to stay connected to remote employees and support them to become their best selves, even in times of stress and uncertainty.

Here are …
Read the rest →

The Five Lessons From Trader Joe’s Unbeatable Customer Experience

By

By bucking many industry trends, Trader Joe’s creates an unbeatable customer experience that can be emulated by brands in any industry. The store focuses on creating amazing individual experiences and builds real relationships instead of just pushing products. Relaxing, having fun and valuing customers and employees pays off in spades at Trader Joe’s.

Customer Experience Round-Up: March 9

By

Coronavirus has been all over the news in recent weeks as people around the globe work to prepare for and prevent the spread of the disease. The global concerns and panic over public health have made their way into every aspect of our lives, including customer experience. How companies respond in times of crisis can have a huge impact on their overall customer experience. Here are three stories from the week that show the impact of coronavirus and the biggest lessons it teaches about customer experience. 

The 10 Most Customer-Obsessed Companies Of 2019

By

These companies come from all industries across the world, showing that any company can be customer-centric with the right focus and a dedication to improving the world and the lives of their customers, employees and they impact they make on their communities.

Customer Experience Round-Up: February 3

By

Employees want to be valued and understood by their organizations. The world of work is changing, but the need to connect with and empower employees has never been greater. These stories show that when companies connect with employees and listen to them, it can create a stronger culture and overall experience.

10 Examples Of How Employee Experience Impacted Business Performance

By

Employee experience has a huge impact on overall business performance. These 10 companies show that organizations that are dedicated to providing an engaging environment for their employees can reap the benefits of increased revenue and shareholder returns.

Customer Experience Around The World: 25 Examples Of Best Practices You Haven’t Heard Of

By

Customer experience is a global principle. It doesn’t matter where they live or what language they speak, all customers want to feel valued and be provided with convenient solutions. These 25 global experiences showcase customer-centric companies from around the world.

The Top Customer Experiences? Look At The Great Place To Work List

By

The connection between great places to work and great customer experiences is undeniable.  Investing in employees pays off for these companies who aim to create a strong culture and deliver on their promises.

4 Strategies Every Company Needs To Implement For Both Employee And Customer Experience

By

Why is it that in some companies employees are willing to go above and beyond to deliver superior customer experiences, and in other companies employees couldn't be more apathetic? It’s because when organizations invest in employee experiences it unlocks their discretionary effort to create great experiences for their, and your, customers.

When Your Employees Are Your Customers With Liberty Mutual

By

When it comes to customer experience, many companies often overlook an important group of customers: their employees. According to Melanie Foley, EVP, Chief Talent and Enterprise Services Officer at Liberty Mutual, seeing employees as customers is key to creating a great experience.