
Customer Experience Roundup – February 1, 2019
One of the biggest challenges for customer experience—and also the biggest opportunity for growth and innovation—comes from managing new technology and changing customer demographics. New technology is being developed at a rapid pace, but keeping up can be overwhelming. At the same time, customer trends change quickly, and each generation has unique demands and preferences. Brands that master customer experience can balance changing technology and trends. Here’s this week’s customer experience roundup that shows just how quickly technology and customers are changing.