80% of retailers will use IoT to customize the in-store experience by 2021. Worldwide IoT spending is expected to hit $1 trillion by 2022. Smart cities with IoT are expected to be worth $2 trillion total by 2025.
Utility companies are just beginning to see the benefits of investing in customer experience. Simplifying communication and finding convenient digital solutions can not only help increase customer satisfaction but also lower internal costs and accelerate growth.