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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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From Chaos To Clarity: How A Knowledge-Rich Culture Boosts Customer Experience

November 5, 2019 By blake

Modern customers and employees want information on their own terms. In order to best educate employees and provide answers and tools to customers, many customer-focused brands create knowledge-rich cultures. These cultures pride themselves on offering learning and growth opportunities for employees while empowering them to solve customer issues. However, Dave Hare, principal consultant at ServiceXRG, says too many companies have knowledge-rich cultures in silos, which creates chaos and lost opportunities

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