Positive Change Archives | Blake Michelle Morgan

How To Master Customer Experience Leadership

August 11, 2020 By blake

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A customer focus and strong customer experience starts from the top. In order for companies to be totally customer-centric, they must have strong leaders.

However, we’re facing a leadership crisis today where most leaders don’t know how to lead. Jacob Morgan (who just happens to be my husband) is a best-selling author and expert on leadership and the future of work. As he was conducting research for his book, The Future Leader, he came across this startling statistic: most people become leaders in their mid to late 20s, but they don’t receive formal leadership training until …
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The 10 Habits Of Transformational Leaders

April 1, 2019 By blake

A growing number of companies are looking to hire transformational leaders. These are the people who create positive changes in their employees and companies. Transformational leaders are billed as leaders of the future who can help their companies through turbulent times full of change and innovation. But what does it actually mean to be a transformational leader and how can you become one? Here are 10 habits of transformational leaders.