Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

The Difference Between Customer Experience And User Experience

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There are a lot of buzzwords thrown around in the customer sphere, but two of the big ones relate to experiences—customer and user. Although CX and UX are different and unique, they must work together for a company to have success. [...]

Building The End-To-End Customer Journey

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For today's Modern Customer Podcast we are joined by Erin Walline, the new Executive Director of Global Customer Programs for Dell. With a unique background in product engineering and user experience (UX), Erin looks to apply human-centered design philosophies to business strategy and operations across internal organizations, ensuring Dell’s customers have a seamless experience at every touchpoint...