Grid

Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head. ... Read more »

Blake is a true leader in the customer experience space - she is an engaging, insightful, and fun speaker. ... Read more »

Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught. ... Read more »

Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement. ... Read more »

Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees. ... Read more »