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Blake Morgan

Blake Morgan

Customer Experience Keynote Speaker & Futurist

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The

Modern Customer

podcast

2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI
Episode #379

2024 Retail Trends: Deloitte’s Outlook on Loyalty, Customer Experience, and AI

Ted Moser, senior partner at Prophet and author of "Winning Through Platforms,"
Episode #378

Winning Through Platforms

Aligning Business Growth with Customer Strategy with Ali Cudby
Episode #377

Aligning Business Growth with Customer Strategy

Setting Sail for Success: Customer Experience Lessons from the Cruise Industry
Episode #376

Setting Sail for Success: Customer Experience Lessons from the Cruise Industry

How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
Episode #375

How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO

Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One
Episode #374

Capital One’s Strategy for Customer-Centric Success

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