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Blake Michelle Morgan

Customer Experience Futurist, Author, Keynote Speaker

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Customer Experience Innovation – and Preparing the Customer of the Future of Finance

January 14, 2021 By blake

This webinar is brought to us by Clarabridge.

Watch it here HERE.

COVID-19 has drastically changed the banking industry and created countless lasting effects including the almost overnight need for contactless payments, the dysfunction of digital bank offices for loan processing and the growing need for AI technologies to reduce customer effort and increase efficiencies. It has become more important than ever to improve the customer experience and journey, but many banks are unsure where to start or what improvements to focus on first.

Watch this on-demand webinar to learn:

  • Why the rise of digital only banks is
…
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Today’s Customer Experience Technology Stack For The Modern Customer

July 24, 2017 By blake

It used to be that customer experience took place in person or when a customer called a support line; however, the interactions of today’s modern customer are much more digital, meaning there is a huge need for a technology stack to drive a strong customer experience...

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